Reference

How jlttt Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, how we use it, and what rights you hold over it.

Account data protectionGCash, Maya, InstaPay transaction privacyYour rights to access and correct dataClear contact path for privacy requests
jlttt How jlttt Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Any Privacy Matter

If you want to access, correct, or remove your personal data, our support team handles privacy requests through the channels below. Include your registered account email and the specific data you are asking about so we can respond without unnecessary back-and-forth.

Team online

Live Chat

Open the chat window from any page on jlttt. Raise a privacy request during staffed hours and we will log it immediately with a reference number.

Email Support

Send your privacy request to our support address. State your registered email, the data in question, and whether you want access, correction, or deletion.

Account Settings

Some personal details — display name, contact number, linked e-wallet number — can be updated directly inside your account settings without contacting support at all.

DATA HANDLING IN PRACTICE

How We Protect and Manage Your Information

We apply SSL encryption across every page and every account session, including the deposit screens where your GCash or Maya wallet details are entered. Access to stored personal data is restricted to authorised staff only, and all internal access is logged. Here is how we handle the four areas that matter most to your account.

Account Security

Every login uses OTP verification sent to your registered number. Failed login attempts trigger an automatic account hold, and you are notified by email immediately after any unusual session is detected.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your preferred deposit method — GCash, Maya, or InstaPay — so you do not have to re-select it every visit.

Data Retention

Account records are kept for as long as your account is active and for a further period required by applicable law. Once that period lapses, personal data is deleted from our live systems on a scheduled cycle.

Privacy Requests

Submit a data access or deletion request via live chat or email. We acknowledge requests within a reasonable time and aim to resolve them fully, subject to any legal obligations we must fulfil first.

Your Privacy Questions, Answered Directly

These are the privacy questions we hear most from Filipino account holders — about what data we hold, how long we keep it, and how to act on your rights without needing a lawyer.

We collect your name, email address, date of birth, contact number, and the device and session data generated when you log in. Payment references from GCash, Maya, or InstaPay deposits are also recorded against your account.

We do not sell your data. We share it only with payment processors needed to complete GCash, Maya, or InstaPay transfers, and with authorities where local law in the Philippines requires disclosure.

Yes. Contact us through live chat or email with your registered account address. We will confirm what personal data we hold and provide it in a readable format within a reasonable period.

Send a deletion request to our support team via email or live chat. We will remove your data from active systems once we confirm identity and check whether any legal retention obligation applies first.

Account data is kept while your account remains active plus a further retention period as required by applicable law. Transaction records from GCash, Maya, and InstaPay cashouts follow the same schedule and are then purged.

When you close your account, we retain data only as long as law requires. After the mandatory retention window, personal details and transaction records are deleted from our live database on the next scheduled purge cycle.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.